Our Future: With the Good, the Bad, or the Ugly eServices? Case Finland

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Author(s): Maija R. Korhonen (Mikkeli University of Applied Sciences, Finland)
Copyright: 2017
Pages: 19
Source title: Smart Technology Applications in Business Environments
Source Author(s)/Editor(s): Tomayess Issa (Curtin University, Australia), Piet Kommers (University of Twente, The Netherlands), Theodora Issa (Curtin University, Australia), Pedro Isaías (Portuguese Open University, Portugal)and Touma B. Issa (Murdoch University, Australia)
DOI: 10.4018/978-1-5225-2492-2.ch017

Keywords: Artificial Intelligence / Business Information Systems / Business Science Reference / Computer Science & IT

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Abstract

We live in an ever-changing world. Despite that many new and excellent reforms are achieved, this period of time is also very confusing when many things that were regarded as concrete are becoming virtual. In spite of all this incompleteness, our common goal should be a good information society and the purpose of this chapter is to find out some factors that reveal the steps toward it. The question we ask is how to find a balance between a good life and eServices from the human point of view. The key findings pointed to issues in the needs of structural changes in the society. Another challenge that can be observed and which will be in the most essential role in the future, is the ownership and control over My Data. Agreements are a common practice in the business and when the subject is eServices in the future, we cannot avoid discussion of the end-user agreements, too.

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