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Outsourcing Non-Core Business Processes: An Exploratory Study

Outsourcing Non-Core Business Processes: An Exploratory Study
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Author(s): Adriana Romaniello (Universidad Rey Juan Carlos, Spain) and B. Dawn Medlin (Appalachian State University, USA)
Copyright: 2009
Pages: 17
Source title: Selected Readings on Information Technology and Business Systems Management
Source Author(s)/Editor(s): In Lee (Western Illinois University, USA)
DOI: 10.4018/978-1-60566-086-8.ch027

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Abstract

This study examines corporate performance effects when banks outsource noncore business processes. Additionally, the article proposes that knowledge management process plays a significant role in determining the outcomes of outsourcing. Drawing from resource theory and knowledge management literature, the authors develop the concept of managerial outsourcing competence and then propose a conceptual model. Also presented is an exploratory study of members of the North Carolina Bankers Association to assist in identifying the business processes they are currently outsourcing and their principal reasons for outsourcing.

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