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A Performance Evaluation Framework for Innovation
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Author(s): Stefan Cedergren (Mälardalen University, Sweden), Anders Wall (ABB Corporate Research, Sweden)and Christer Norström (Mälardalen University, Sweden)
Copyright: 2010
Pages: 15
Source title:
Innovation in Business and Enterprise: Technologies and Frameworks
Source Author(s)/Editor(s): Latif Al-Hakim (University of Southern Queensland, Australia)and Chen Jin (Zhejiang University, China)
DOI: 10.4018/978-1-61520-643-8.ch010
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Abstract
This chapter presents a framework for a conceptual evaluation of the performance of industrial product innovation activities. The framework promotes a holistic view of performance by considering three categories of activities: Planning, Implementation, and Sales and Delivery. Successful performance evaluation comes from acknowledging the fact that there are different objectives for each of the three activity categories. Moreover, performance may be expressed as a function of the performance of the Planning, the Implementation, and the Sales and Delivery activities. In this chapter the results of research involving seven large companies in Sweden, with the objective of improving the understanding of what is required to be successful when developing complex industrial products, are presented. Key factors for success as well as some general conclusions are discussed.
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