IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Performance Measurement Systems Threatened by Pandemic Opportunities in Retail: How Managers Struggled to Balance Growing Sales With Unexpectedly Inadequate Supply Chain KPIs

Performance Measurement Systems Threatened by Pandemic Opportunities in Retail: How Managers Struggled to Balance Growing Sales With Unexpectedly Inadequate Supply Chain KPIs
View Sample PDF
Author(s): Andrea Girardi (University of Modena and Reggio Emilia, Italy)
Copyright: 2022
Pages: 15
Source title: Handbook of Research on Digital Innovation and Networking in Post-COVID-19 Organizations
Source Author(s)/Editor(s): Ana Pego (Nova University of Lisbon, Portugal)
DOI: 10.4018/978-1-6684-6762-6.ch007

Purchase


Abstract

Performance measurement systems such as KPIs are necessary managerial tools to set targets and monitor performances. During the outbreak of COVID-19, some companies experienced threats to traditional and consolidated business lines. The retail sector saw no decline in turnover. The aim of the chapter is to uncover and analyse the challenges imposed by COVID-19 to the retail sector as well as possible solutions implemented in order to overcome such difficulties. The chapter reports the case study of the largest retailer in Italy during the COVID-19 pandemic. Although seeing sales increase, the managers had many difficulties on the side of procurement and distribution of goods. The performance monitoring system was suddenly insufficient to manage the emergency. The solutions concerned the adjustment of the algorithms with dynamic components addition to KPIs and the conversion of some efficiency targets into effective ones. The chapter suggests insights on how performance measurement systems can be designed and developed in advance to allow more dynamism during emergencies.

Related Content

Chi Maher. © 2022. 17 pages.
Laura Ingrid Maria Colm. © 2022. 18 pages.
Andrey I. Pilipenko, Zoya A. Pilipenko, Olga I. Pilipenko. © 2022. 32 pages.
Caglar Dogru. © 2022. 27 pages.
Yusuf Bayraktutan, Ali Rıza Solmaz. © 2022. 20 pages.
Aslisah Senak, Nuray Girginer. © 2022. 22 pages.
Andrea Girardi. © 2022. 15 pages.
Body Bottom