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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

A Practice Perspective on Transforming Mobile Work

A Practice Perspective on Transforming Mobile Work
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Author(s): Riikka Vuokko (Åbo Akademi University, Finland)
Copyright: 2012
Pages: 13
Source title: Wireless Technologies: Concepts, Methodologies, Tools and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-61350-101-6.ch501

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Abstract

This study explores users’ experiences during an organizational implementation. The implementation of a new mobile information technology took place in public home care environment. The home care case illustrates differences between implementation project goals and expectations, and on the other hand, the daily organizing and carrying out care work, where previously, no information technology was utilized. While implementing mobile technology was expected to enhance the efficiency of care working, the project outcomes include resistance due to surveillance aspect of the new technology as well as technological problems during the implementation. Successful outcomes of the implementation include better planning of working hours and more even distribution of work resources.

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