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Process Mapping and RFID: Complementarities
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Author(s): David A. Clark (University of North Carolina Hospitals, USA, & University of Missouri, USA)and Kalyan S. Pasupathy (Mayo Clinic, USA)
Copyright: 2014
Pages: 12
Source title:
Encyclopedia of Business Analytics and Optimization
Source Author(s)/Editor(s): John Wang (Montclair State University, USA)
DOI: 10.4018/978-1-4666-5202-6.ch170
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Abstract
Healthcare processes have variability embedded within care delivery systems. Process mapping has been traditionally used to study processes, and is based on human perceptions of how the process is structured and how care is delivered. Process mapping can be biased based on individual perceptions and not comprehensive to capture variability. Radio frequency identification (RFID) provides a more objective means for collecting process-related data. This paper discusses process mapping, its benefits and drawbacks, and how RFID can complement process mapping. Qualitative information (process mapping) and quantitative information (data collected using RFID and from other sources) can potentially be combined to develop process models. Such models can inform process improvement and increase safety and efficiency.
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