IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Process-Oriented Organizations: Integration of Soft Factors

Process-Oriented Organizations: Integration of Soft Factors
View Sample PDF
Author(s): Aleksander Janeš (University of Primorska, Slovenia) and Rajko Novak (MRR LLC, Slovenia)
Copyright: 2020
Pages: 20
Source title: Handbook of Research on Social and Organizational Dynamics in the Digital Era
Source Author(s)/Editor(s): Efosa C. Idemudia (Arkansas Tech University, USA)
DOI: 10.4018/978-1-5225-8933-4.ch016

Purchase

View Process-Oriented Organizations: Integration of Soft Factors on the publisher's website for pricing and purchasing information.

Abstract

The main purpose of the chapter is to represent practical approach on the empirically-evaluated business process orientation (BPO) based on the research of the Slovenian power supply business. Within the empirical investigation, the level of BPO maturity was measured in the 19 organizations. The survey was focused on the top, middle, and lower managers. As a measuring instrument, a questionnaire for the extended concept of process orientation was used. The results of the BPO measurement shows that, despite this long-standing engagement with processes, quality management system and the IT portfolio management (PoM) of operations, process orientation, and appurtenant IT PoM maturity is not very high. Results suggested the opportunities for improvement, particularly for better use and to take advantage of IT. One important reason for performing the research in the power supply business is the importance of its activities for the socio-economic and environmental impact of the whole society and therefore better understanding of the recognized “soft factors.”

Related Content

Dragos Vieru. © 2020. 21 pages.
Tom E. Yoon, Samuel H. Goh, Robert Zinko, Christopher P. Furner. © 2020. 21 pages.
Simon Bourdeau, Dragos Vieru. © 2020. 22 pages.
Monique Janneck, Sylvie Vincent-Höper, Jasmin Ehrhardt. © 2020. 19 pages.
José Carlos Martins Delgado. © 2020. 31 pages.
Neeta Baporikar. © 2020. 20 pages.
Denise Mifsud. © 2020. 22 pages.
Body Bottom