Proliferating View of Knowledge Management and Balanced Scorecard Outcome Linkage

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Author(s): Yakup Akgül (Alanya Alaaddin Keykubat University, Turkey)and Mustafa Zihni Tunca (Süleyman Demirel University, Turkey)
Copyright: 2018
Pages: 26
Source title: Global Practices in Knowledge Management for Societal and Organizational Development
Source Author(s)/Editor(s): Neeta Baporikar (Namibia University of Science and Technology, Namibia & University of Pune, India)
DOI: 10.4018/978-1-5225-3009-1.ch008

Keywords: Business & Management / Business & Organizational Research / Business and Organizational Research / Business Science Reference

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Abstract

This chapter aims to develop the decomposed model to examine the impact of specific knowledge management resources (i.e., knowledge infrastructure capabilities and processes) on balanced scorecard outcomes (learning and growth, internal process, customer satisfaction, and financial performance). Prior research often utilizes composite models when examining the knowledge management-organizational performance link. But, understanding how individual resources relate to organizational performance remains gap. This study addresses this gap by assessing the links between specific knowledge management resources and organizational performance.

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Proliferating View of Knowledge Management and Balanced Scorecard Outcome Linkage

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