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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Promoting Critical Thinking in Virtual Teams: A Dialogic Approach

Promoting Critical Thinking in Virtual Teams: A Dialogic Approach
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Author(s): Helena Heizmann (University of Technology, Australia)
Copyright: 2014
Pages: 15
Source title: Collaborative Communication Processes and Decision Making in Organizations
Source Author(s)/Editor(s): Ephraim Nikoi (University of Wisconsin-Superior, USA) and Kwasi Boateng (University of Arkansas-Little Rock, USA)
DOI: 10.4018/978-1-4666-4478-6.ch011


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Effective decision-making in a virtual environment is becoming increasingly important as more and more organizations introduce virtual teams into their global businesses. Critical thinking is a reflective practice that has been suggested to enhance the quality of group decision-making in organizations (Natale & Ricci, 2006). However, little is known about the value of critical thinking in a virtual team environment and the ways in which it can be promoted. This chapter provides a conceptual model of informed decision-making based on critical thinking. It further outlines how critical thinking can be promoted in virtual teams through an active shift towards a dialogic learning culture, constituted by collaborative communication behaviors, authentic leadership, and the use of social Information and Communication Technologies (ICTs).

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