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Public Value of E-Government: The Case of Ministry of Public Administration and Home Affairs in Sri Lanka

Public Value of E-Government: The Case of Ministry of Public Administration and Home Affairs in Sri Lanka
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Author(s): Noor Sufna (Ministry of Public Administration and Home Affairs, Sri Lanka)and R. Lalitha S. Fernando (University of Sri Jayewardenepura, Sri Lanka)
 Copyright: 2020
 Pages: 18
 Source title: Open Government: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
 DOI: 10.4018/978-1-5225-9860-2.ch089

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Abstract

Main purpose of this study is to examine the level of Public Value of e-government in Sri Lanka. In this regard, a website of “www.pubad.gov.lk” of the Ministry of Public Administration and Home Affairs in Sri Lanka was selected. Other objective of this study is to identify e-government maturity level of the selected website. Both qualitative and quantitative data were used for achieving these two objectives. The quantitative data collection was done using a structured questionnaire. Population was 2204 Sri Lanka Administrative Service officers and the selected sample is 10% from the population. The website maturity level was evaluated mainly through observation. The study was conducted from January 2014 to March of 2014. It was found that the mean value of the level of the Public Value of the website is 3.34. This represents that the majority of officers have no idea about the Public Value of this website. Only 20% of the officers agreed that the website has this Public Value (2% of the sample strongly agreed and 18% of them agreed). This website belongs to the second e-government maturity level according to the UN ASPA model. The facilities to conduct online transactions and adhering to the web standards are recommended for enhancing the service delivery of the website.

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