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Quality of Service and Service Level Agreements

Quality of Service and Service Level Agreements
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Author(s): Christos Bouras (Research Academic Computer Technology Institute and University of Patras, Greece), Apostolos Gkamas (Research Academic Computer Technology Institute and University of Patras, Greece), Dimitris Primpas (Research Academic Computer Technology Institute and University of Patras, Greece)and Kostas Stamos (Research Academic Computer Technology Institute and University of Patras, Greece)
Copyright: 2008
Pages: 7
Source title: Encyclopedia of Internet Technologies and Applications
Source Author(s)/Editor(s): Mario Freire (University of Beira Interior, Portugal)and Manuela Pereira (University of Beira Interior, Portugal)
DOI: 10.4018/978-1-59140-993-9.ch059

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Abstract

In order for advanced applications in modern computer networks to function satisfactorily, there is often the need for a guaranteed network performance and guaranteed values for several network parameters. When the provisioning and usage of network services is agreed, relevant specifications for the level of the services are also defined.

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