The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
The QUIPUDATA Case: Implementing a Quality Initiative in an IT Organization
|
Author(s): Martin Santana-Ormeño (ESAN, Peru), Antonio Díaz-Andrade (ESAN, Peru), Jaime Serida-Nishimura (ESAN, Peru)and Eddie Morris-Abarca (ESAN, Peru)
Copyright: 2006
Pages: 17
Source title:
Cases on the Human Side of Information Technology
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-405-7.ch007
Purchase
|
Abstract
This case study shows the way in which a subsidiary company of one of the largest corporations in Peru, Backus Corporation, charged with assisting in the use of information and telecommunications technologies, implemented a quality management model, got the ISO 9001: 2000 certification, and evolved from an information technology support center to a center of benefits. It describes the evolution and development of the quality management model based on indicators used in QUIPUDATA and also describes the steps followed to get a quality certification. Moreover, it details some of the technological developments within the corporation, including the information technology tool that supports the management model and the corporate network.
Related Content
Maja Pucelj, Matjaž Mulej, Anita Hrast.
© 2024.
29 pages.
|
Hemendra Singh.
© 2024.
26 pages.
|
Nestor Soler del Toro.
© 2024.
27 pages.
|
Pablo Banchio.
© 2024.
18 pages.
|
Jože Ruparčič.
© 2024.
26 pages.
|
Anuttama Ghose, Hartej Singh Kochher, S. M. Aamir Ali.
© 2024.
28 pages.
|
Bhupinder Singh, Komal Vig, Pushan Kumar Dutta, Christian Kaunert, Bhupendra Kumar Gautam.
© 2024.
23 pages.
|
|
|