Reference in the 21st Century

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Author(s): Rosanne M. Cordell (Northern Illinois University, USA)
Copyright: 2013
Pages: 18
Source title: Library Reference Services and Information Literacy: Models for Academic Institutions
Source Author(s)/Editor(s): Rosanne M. Cordell (Northern Illinois University, USA)
DOI: 10.4018/978-1-4666-4241-6.ch002

Keywords: Information Science Reference / Knowledge Management / Library & Information Science / Library Science

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Abstract

The array of reference services offered in academic libraries in the 21st century is vast and may seem overwhelming to librarians struggling to keep up with the latest technologies and demands made upon their time. Choosing an appropriate selection of services to offer may be best done by returning to the institution’s and the library’s mission statements, from which the reference department can evaluate the appropriate philosophy and modes of reference service for its own users.

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