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Robotic Process Automation as an Emerging Technology in Tourism, Hotels, and Food Service
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Author(s): Sameera Khan (Vardhaman College of Engineering, Hyderabad, India)and Dileep Kumar Singh (Narsee Monjee Institute of Management Studies, Hyderabad, India)
Copyright: 2023
Pages: 19
Source title:
Handbook of Research on Innovation, Differentiation, and New Technologies in Tourism, Hotels, and Food Service
Source Author(s)/Editor(s): Gonçalo Poeta Fernandes (CITUR, Polytechnic Institute of Guarda, Portugal & CICS, Universidade NOVA de Lisboa, Portugal)and António Silva Melo (CiTUR, Polytechnic Institute of Porto, Portugal & CIDTFF, University of Aveiro, Portugal)
DOI: 10.4018/978-1-6684-6985-9.ch003
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Abstract
A new wave of automation known as robotic process automation is revolutionizing company productivity and delivering excellent ROI. This book chapter examines the use of Robotic Process Automation (RPA) in the hospitality, travel, and food service industries. It focuses on how RPA handles routine activities, enhances operational effectiveness, and improves customer experiences. RPA streamlines operations and enables personalized client interactions in the travel and tourism sector. It automates front desk operations, inventory management, and back-office duties in hotels, optimizing resource allocation and enhancing visitor experiences. In the food service sector, RPA automates order processing, inventory management, and supply chain management, improving operational effectiveness and enabling personalized ordering experiences. The chapter covers popular RPA solutions, analyzes implementation difficulties, and emphasizes the future potential of RPA, including integration with cutting-edge technology. By automating mundane tasks and providing a basic framework for implementation, RPA offers significant advantages in industries like aviation, hotels, finance, tourism, and more. This chapter highlights the significance of RPA in enhancing productivity, reducing errors, and shaping the future of these industries.
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