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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

The Role of Simulation in Business Process Reengineering

The Role of Simulation in Business Process Reengineering
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Author(s): Firas M. Alkhaldi (Arab Academy for Banking and Financial Sciences, Jordan)and Mohammad Olaimat (Saba University, Yemen)
Copyright: 2009
Pages: 26
Source title: Selected Readings on Information Technology and Business Systems Management
Source Author(s)/Editor(s): In Lee (Western Illinois University, USA)
DOI: 10.4018/978-1-60566-086-8.ch003


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This chapter discusses the importance of business process simulation, while illustrating the relationship between business process reengineering (BPR) and change management, it focuses the discussion on the role of simulation in supporting BPR and the effect of simulation on business environment related skills, business management related skills, leadership related skills, employees empowering level, process improvement, ethical issues, and stakeholders’ management skills. The chapter discusses the value of simulation in implementing reengineering strategies and argues the future challenges of business process simulation and describes the limitations of simulation technology in reengineering business processes. Finally, it concludes with a discussion of the characteristics of successful simulation and simulation applications.

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