Shifting Toward Consumer-Centricity: Insights and Lessons From Emerging Transformations

View Sample PDF

Author(s): Jeff Gourdji (Prophet, USA)and Scott M. Davis (Prophet, USA)
Copyright: 2020
Pages: 33
Source title: Evaluating Challenges and Opportunities for Healthcare Reform
Source Author(s)/Editor(s): Raj Selladurai (Indiana University Northwest, USA), Charlie Hobson (Indiana University Northwest, USA), Roshini Isabell Selladurai (In His Image Family Medicine Residency, Ascension St. John Medical Center, USA)and Adam Greer (Ascension St. John Medical Center, USA)
DOI: 10.4018/978-1-7998-2949-2.ch003

Keywords: Business Science Reference / Healthcare Administration / Medicine & Healthcare

Purchase

View Shifting Toward Consumer-Centricity: Insights and Lessons From Emerging Transformations on the publisher's website for pricing and purchasing information.

Abstract

In the face of government reform and competitive disruption, healthcare organizations are in need of consumer-centric transformation: transformation that will help them win when consumers shop for a doctor, plan, or medicine and engage them in their care to form a partnership that will improve outcomes and lower costs. The authors interviewed 70 senior executives at leading provider systems, health plans, and pharmaceutical manufacturers to understand their transformation agenda. Interviews asked such question as What initiatives and changes are underway? Where have they had success? What will come next? Where have they struggled?” And, most importantly, What can others learn from them? Davis and Gourdji uncovered five shifts and share practical advice and examples of what these leaders are doing to set them in motion.

The IRMA Community

Research IRM

Shifting Toward Consumer-Centricity: Insights and Lessons From Emerging Transformations

Purchase

Abstract

Related Content

IRMA Sponsors