Social Assistance via the Internet: The Case of Finland in the European Context

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Author(s): Minna Strömberg-Jakka (University of Turku, Finland)
Copyright: 2013
Pages: 19
Source title: Human Rights and Information Communication Technologies: Trends and Consequences of Use
Source Author(s)/Editor(s): John Lannon (University of Limerick, Ireland)and Edward Halpin (Leeds Metropolitan University, UK)
DOI: 10.4018/978-1-4666-1918-0.ch011

Keywords: Human Aspects of Technology / Information Science Reference / Social Sciences & Humanities

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Abstract

This chapter examines the connection between social assistance and the use of information communication technologies to gain access to social rights as human rights. The research is based on data consisting of 594 online questions and answers related to social assistance. Of these, 160 analysis units were chosen for a detailed content analysis. The aim of the study was to determine what different positions and combinations of positions officials and service users found themselves in during online social service consultation and how service provision was affected by an official’s educational background and the phase of the social assistance process that was in progress. The results show that there are several possible combinations of outcomes and that the educational background of an answering official, as well as the phase of the process for which answers are given, have an impact on the service received.

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Social Assistance via the Internet: The Case of Finland in the European Context

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