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Social Media and Public Participation: Opportunities, Barriers, and a New Framework
Abstract
This chapter presents social media as a legitimate form of citizen participation in government decision making. The chapter details the power of social media and the opportunity it presents for citizens to inform government decision making as well as for public agencies that require citizen input. The chapter also details barriers to social media legitimacy in participation, including current laws and public organization behaviors. Using Arnstein's ladder of participation as a theoretical foundation, this chapter proposes a new evaluative framework of public participation – a Social Media Participation Range. The framework offers a new evaluative tool for researchers and practitioners to analyze citizen participation via social media.
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