Social Media Applications Promote Constituent Involvement in Government Management

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Author(s): Gerald A. Merwin Jr. (Valdosta State University, USA), J. Scott McDonald (University of Texas El Paso, USA), John R. Bennett Jr. (Valdosta State University, USA)and Keith A. Merwin (Merwin Associates, USA)
Copyright: 2020
Pages: 19
Source title: Open Government: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-5225-9860-2.ch106

Keywords: Business Science Reference / Civic Engagement & Social Justice / Government and Law / Social Sciences & Humanities

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Abstract

This chapter explores the use of social media applications by local governments to communicate with constituents and promote involvement in policy and project management activities. Although public and private sector organizations make different uses of social media (Halverson, Hauknes, Miles, & Røste, 2005), there are many ways for government and nonprofit entities to make use of Web 2.0 applications. The focus in this chapter is on local government and a variety of examples will be provided. Some local government agencies primarily provide information to constituents through the social media apps, while others solicit the input from citizens to expand involvement. Finally, suggestions for future research and uses will be discussed.

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Social Media Applications Promote Constituent Involvement in Government Management

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