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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Social Media: The Issues, Benefits, and Strategies for Brands

Social Media: The Issues, Benefits, and Strategies for Brands
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Author(s): Jennifer Rowley (Manchester Metropolitan University, UK), Catherine J. Ashworth (Manchester Metropolitan University, UK) and Jeff McCarthy (Manchester Metropolitan University, UK)
Copyright: 2014
Pages: 29
Source title: Integrating Social Media into Business Practice, Applications, Management, and Models
Source Author(s)/Editor(s): In Lee (Western Illinois University, USA)
DOI: 10.4018/978-1-4666-6182-0.ch006


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On the basis of qualitative research conducted in two different case contexts, this chapter explores attitudes and approaches to the use of social media in relationship and community building. Two contrasting study contexts are addressed: the UK football sector and UK pure-play Small/Medium-Sized (SME) fashion retailers. After an introduction, the chapter summarises discussion and research on brands and their management in social media. This is followed by an outline of the two contexts for study. From this, the aims, objectives, and research methodology are drawn. The findings are then presented, and the ensuing discussion proposes a summary of the approaches to social media strategy adopted in the two case contexts. Four important foci are established, namely strategic marketing, marketing communication, brand and community, plus monitoring and evaluation. This results in a useful strategic framework empirically drawn from the in-depth data. Finally, suggestions for future research precede a conclusion.

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