Social Media: A Potential Technological Tool in Fostering Knowledge Sharing in Government Agencies

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Author(s): Gwakisa Andindilile Kamatula (Tanzania Public Service College, Tanzania)
Copyright: 2017
Pages: 15
Source title: Managing Knowledge Resources and Records in Modern Organizations
Source Author(s)/Editor(s): Priti Jain (University of Botswana, Botswana)and Nathan Mnjama (University of Botswana, Botswana)
DOI: 10.4018/978-1-5225-1965-2.ch003

Keywords: Business Science Reference / Knowledge Management / Library & Information Science / Management Science

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Abstract

Information sharing via social media has become stylish, fashionable and unavoidable in all walks of life to date. Through Social media tools people can share information quickly and widely within a very short period of time. From desktop research and documentary review, the chapter establishes how effective use of social media can enhance knowledge sharing within government organizations in a bid to generate new possibilities and opportunities for their efficiency in business operations. The chapter concludes by proposing issues to be considered by modern governments as they embrace the proliferation of social media technologies for effective knowledge sharing which is of vital importance for their success. It has however been emphasized on the necessity of developing and implementing social media policies and procedures.

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Social Media: A Potential Technological Tool in Fostering Knowledge Sharing in Government Agencies

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