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A Steady-State Framework for Integrated Business Change and Information Systems Development and Maintenance
Abstract
Success models often treat Information Systems (IS) as static. Yet most IS evolve continuously, and most development effort occurs during the so-called maintenance phase. For an IS to succeed, its evolutionary process must also remain successful. Unfortunately many IS projects fail, particularly when outsourced. This chapter argues that the practice of managing IS work in project form may itself be implicated in IS failure. The project model is critically examined, identifying mismatches with the reality of IS work as a component of business change. The results suggest that merely trying harder to make projects succeed may be ineffective. An alternative framework for “steady state” development is proposed, which characterises IS work as evolutionary and inseparable from its context of business change, providing a blueprint for IS development without the need for projects, and offering improved chances of success when “big bang” project management would otherwise be the only option.
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