The Strategic Role of Human Collaboration in Supply Chain Management

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Author(s): Kenneth Saban (Duquesne University, USA)and John Mawhinney (Duquesne University, USA)
Copyright: 2012
Pages: 15
Source title: Information Technologies, Methods, and Techniques of Supply Chain Management
Source Author(s)/Editor(s): John Wang (Montclair State University, USA)
DOI: 10.4018/978-1-4666-0918-1.ch007

Keywords: Business & Management / Business Information Systems / Business Science Reference / Supply Chain Management

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Abstract

Supply chain performance is often equated with acquiring the best technology or process. However, current studies suggest that supply chain performance also requires human collaboration. To change conventional thinking, this paper proposes a holistic approach to supply chain management (SCM), clarifies the forces that facilitate human collaboration, and identifies the steps management can take to create a more collaborative network.

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