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Strategic Success, Supply Chain Performance, and Social Media: The Impact of New Technologies

Strategic Success, Supply Chain Performance, and Social Media: The Impact of New Technologies
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Author(s): John W. Hamilton (Saint Louis University, USA)and Ik-Whan G. Kwon (Saint Louis University, USA)
Copyright: 2016
Pages: 8
Source title: Social Media and Networking: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-4666-8614-4.ch101

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Abstract

This chapter explores the impact of social media to provide critical communication about the firm's strategic plans to all stakeholders. Lack of communication is among the most frequently references for strategic failure. Additionally, the supply chain has become recognized by some firms as a strategic advantage, and social media provides new opportunities to communicate throughout the supply chain. Strategic success and supply chain performance can be enhanced through the use of social media and the resulting communication effectiveness to all stakeholders.

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