A Survey of Internet Support for Knowledge Management/Organizational Memory Systems

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Author(s): Murray E. Jennex (San Diego State University, USA)
Copyright: 2008
Pages: 12
Source title: Knowledge Management: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Murray E. Jennex (San Diego State University, USA)
DOI: 10.4018/978-1-59904-933-5.ch019

Keywords: Information Science Reference / Knowledge Management / Library & Information Science

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Abstract

Studies of organizational memory/ knowledge management, OM/KM, systems have found that using a common infrastructure to facilitate access to and utilization of knowledge and memory increases the usability and success of these systems. The solution to this is for organizations to have an integrated network. This paper discusses using the Internet as the integrated network. Several systems are described that use the Internet for the OM/KM infrastructure. Theoretical support from case study research for using the Internet as a common knowledge infrastructure is provided through DeLone and McLean’s IS Success Model modified and analyzed for knowledge/memory based systems.

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A Survey of Internet Support for Knowledge Management/Organizational Memory Systems

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