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Sustainable Cloud Computing Frameworks for E-Government: Best Practices in Italian Municipalities
Abstract
Computerizing the country is a priority for the Italian government, which has set up the Digital Agenda for innovation driven by information and communication technologies to deliver smart, sustainable and inclusive growth, in adherence to European Union's policies. Cloud computing is one of the pillars of this strategic plan, since by accelerating the implementation of the Digital Agenda, it represents a chance for Italy to meet its increasingly crucial need for innovation and revitalization of competitiveness. Among the different solutions that Italian public administrations have been adopting, sustainable cloud computing frameworks have been chosen, with minimal management effort, for their contribution to smart working, and their capability of reconciling economic demands, environmental resilience, and social equity. This chapter aims to explore the ongoing change in the technological architecture for e-Government in Italian municipalities and the effects of the activation of sustainable cloud computing frameworks for this purpose, with particular emphasis on personnel's empowerment. On the basis of the benchmarking of the best practices, recommendations will be provided for an effective implementation of Google Apps as a sustainable cloud computing solution to foster staff's continuing professional and personal development in Italian municipalities.
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