Technology-Related Trust Issues in Inter-Organizational Business Relations

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Author(s): Muneesh Kumar (University of Delhi South Campus, India)and Mamta Sareen (University of Delhi, India)
Copyright: 2011
Pages: 18
Source title: Human Development and Global Advancements through Information Communication Technologies: New Initiatives
Source Author(s)/Editor(s): Susheel Chhabra (Periyar Management and Computer College, India)and Hakikur Rahman (Ansted University Sustainability Research Institute, Malaysia)
DOI: 10.4018/978-1-60960-497-4.ch017

Keywords: Human Aspects of Technology / Information Science Reference / Knowledge Society / Social Sciences & Humanities

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Abstract

The emergence of inter-organizational system has facilitated easy and fast flow of information among the trading partners. This has affected the business relations among the trading parties involved. Though the inter-organizational systems have helped a lot in improving the business relations, the vulnerability and the virtual environment of such systems raise the issues of trust that may affect the long-term business relations. This chapter makes an attempt to empirically examine the relationship between the levels of assurance with regard to deployment and implementation of relevant technology tools in addressing the identified technology-related trust issues and ultimately enhancing the perceived level of trust in inter-organizational business relations. The empirical evidence presented in this paper is based on a survey of 106 Indian companies using inter-organizational systems for managing their business relations.

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Technology-Related Trust Issues in Inter-Organizational Business Relations

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