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Technology Support for Knowledge Management in Industrial Settings: Issues and Implications
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Author(s): Saqib Saeed (Department of Computer Information Systems, College of Computer Science and Information Technology, Imam Abdulrahman Bin Faisal University, Dammam, Saudi Arabia), Rizwan Ahmad (Qatar University, Qatar), Zaigham Mahmood (University of Derby, UK & North West University, South Africa)and Mohammad Ayoub Khan (Ministry of Communications and IT, India)
Copyright: 2012
Pages: 16
Source title:
Handbook of Research on Industrial Informatics and Manufacturing Intelligence: Innovations and Solutions
Source Author(s)/Editor(s): Mohammad Ayoub Khan (Centre for Development of Advanced Computing, India)and Abdul Quaiyum Ansari (Jamia Millia Islamia, India)
DOI: 10.4018/978-1-4666-0294-6.ch009
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Abstract
The rapid innovation rate of industrial equipment, coupled with diversity of industrial processes and application areas, has introduced new constraints for management and workers in industrial settings. As a result, it is difficult to present a generic framework for knowledge management (KM) support in industrial environments. In this contribution, the authors briefly discuss KM in customer based organizations and highlight, in some detail, the factors that make Information Technology (IT) support particularly specific for KM in industrial settings. In order to design IT tools for effective knowledge sharing, there is a need for researchers to go beyond the theoretical frameworks and concepts. This requires a deep look at the knowledge sharing practices embedded in the work settings. It is suggested that there is a need for more empirical work in industrial settings to have a practice based analysis. The chapter also reviews the literature and provides guidelines for future research in the domain of technology support for KM in industrial settings.
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