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The Contribution of Information and Information Technology in Building Organizational Resilience
Abstract
This chapter presents an approach to the strategic role of information and information technology in enterprises through alignment with organizational strategic planning and the contribution in building organizational resilience. It is important for companies to realize the deployment of strategic planning through organizational strategic planning of information and information technology, with the aim of identifying information needs, actions and solutions that will contribute to the monitoring and tracking of defined strategic objectives, and also in building organizational resilience. The chapter also discusses the contribution of information technology to the information systems of companies, through the resources and solutions currently available, such as business management systems - ERP, Sales Force Automation - SFA, Business Intelligence - BI and calculating the need for productive resources - MRPII. The research method is a survey conducted in firms located in an industrial Brazilian shoe industry. This study develops a framework for the analysis and deployment of strategic planning on organizational strategic planning information and information technology.
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