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The First Step in Attainment Way Toward Excellence Quality and Productivity in Organization: Case Study on Hasheminejad Hospital
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Author(s): Mohammad Abdoshshah (Industrial Engineering Department, Islamic Azad University, Semnan Branch, Iran), Abdorreza Karimi (Islamic Azad University E-campus, Iran), Ali Ghasemi (Islamic Azad University E-campus, Iran), Mahdi Khorasanian (Islamic Azad University-E-campus, Iran)and Seyed Mahdi Mirhashemi (Azad University-E-campus, Iran)
Copyright: 2017
Pages: 14
Source title:
Handbook of Research on Healthcare Administration and Management
Source Author(s)/Editor(s): Nilmini Wickramasinghe (Epworth HealthCare, Australia & Deakin University, Australia)
DOI: 10.4018/978-1-5225-0920-2.ch009
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Abstract
New words are generated in quality & productivity every year. Some words point to basis & the words have an advertisement aspect for management consultant firms. Apart from these words, considering that the most important goal of any organization is obtaining (acquisition) high possible productivity or optimum productivity. We should have comprehensive & adequate acquaintance of organizational culture & present situation for making a choice of the best way of increasing productivity. We can say the way of increasing productivity is different in each organization considering important difference in organizational culture & present situation. In this chapter we explore productivity topic (subject) & practical mechanism for productivity establishment & ways of increasing productivity, then we survey established EFQM model (TQM) on Hasheminejad Hospital (Tehran, Iran) as a case study. Ultimately the first place (step) in attainment way toward excellence quality & productivity organization is presented based on output of questionnaire by utilization MADM methods.
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