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The Impact of Digital Transformation on Personnel Number in the Banking Sector
Abstract
Digital transformation affects the banking sector as it does every sector and enables significant innovations and changes in the banking and finance market. In this sense, it aims to ensure that banking transactions can be carried out quickly, securely, and at less cost, and to achieve the highest level of satisfaction in customer service. New solutions should continue to be developed to enable customers to benefit from digital banking products in the fastest way possible. There are also negative effects of digitalization. When evaluated within the framework of the banking sector, the increasing number of digital services and the number of customers using these services may lead to a decrease in the number of bank personnel. In the study, quantile regression was applied for the period of 2010.Q1-2020.Q4. This study examines the changes that may occur in the number of personnel as a result of the digitalization process in the banking sector and determines the decreasing effect of digitalization on the number of personnel.
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