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The Organization Culture Affecting Job Performance of Newly Hired Employees: A Case Study of the Customs Bureau at Bangkok Suvarnabhumi International Airport, Thailand

The Organization Culture Affecting Job Performance of Newly Hired Employees: A Case Study of the Customs Bureau at Bangkok Suvarnabhumi International Airport, Thailand
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Author(s): Kannapat Kankaew (Suan Sunandha Rajabhat University, Thailand) and Pongsapak Treruttanaset (Suan Sunandha Rajabhat University, Thailand)
Copyright: 2021
Pages: 27
Source title: Corporate Leadership and Its Role in Shaping Organizational Culture and Performance
Source Author(s)/Editor(s): Azza Bejaoui (High Institute of Management of Tunis, Tunisia)
DOI: 10.4018/978-1-5225-8266-3.ch007

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Abstract

The newly hired staff who can adapt well with an organization's culture could perform effectively and maintain better socialization in the workplace. This would result in happy working life and leads to organizational success. The aims of this study were to (1) investigate the organizational culture of newly-hired customs officers hold with them at work and (2) examine the job performance of newly-hired customs officers and the interrelationship between customs' organizational culture and performance. A mixed method was administered in this study. The correlation and multiple regression analyses were applied. The results showed that the majority of newly-hired customs officers hold four main cultures ranked from the highest including social safety, facilitation, technology adaptation, and investigation suppression. The recommendation is to cultivate the importance of continuous learning into newly hired officers. Leaders should socialize them by face-to-face communication particularly two-way communication. The organization's culture model was proposed to the Customs Bureau.

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