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The Positive and Negative Impact of COVID-19 Smartphone Dependency on Employee Job Performance
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Author(s): Nuroul Widad Khalid (Universiti Brunei Darussalam, Brunei)
Copyright: 2023
Pages: 17
Source title:
Digital Psychology’s Impact on Business and Society
Source Author(s)/Editor(s): Muhammad Anshari (Universiti Brunei Darussalam, Brunei), Abdur Razzaq (Universitas Islam Negeri Raden Fatah Palembang, Indonesia), Mia Fithriyah (Indonesia Open University, Indonesia)and Akmal Nasri Kamal (Universiti Brunei Darussalam, Brunei)
DOI: 10.4018/978-1-6684-6108-2.ch005
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Abstract
A smartphone is a gadget with a variety of features that reside in the capacity of a machine. It is a gadget that can be described as a minicomputer due to its specific size and its different features, such as a PC or a computer device. The objectives of this chapter are to discuss the positive and negative impact of COVID-19 smartphone dependency on employees' job performance at the workplace. Job performance can be defined as the “total expected value” to the organisation of the discrete behavioural episodes that an individual carries out over a standard period of time. The positive and negative impact of COVID-19 smartphone dependency will be discussed and demonstrated using the Ishikawa diagram.
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