Towards an Evaluation Framework for E-health Services: Evaluating Criteria from Users Perspective

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Author(s): Alalwany Hamid (Brunel University, UK)and Alshawi Sarmad (Brunel University, UK)
Copyright: 2010
Pages: 16
Source title: Handbook of Research on Advances in Health Informatics and Electronic Healthcare Applications: Global Adoption and Impact of Information Communication Technologies
Source Author(s)/Editor(s): Khalil Khoumbati (University of Sindh, Pakistan), Yogesh K. Dwivedi (Swansea University, UK), Aradhana Srivastava (Participatory Research in Asia (PRIA), India)and Banita Lal (Nottingham Trent University, UK)
DOI: 10.4018/978-1-60566-030-1.ch001

Keywords: Health Information Systems / Medical Information Science Reference / Medicine & Healthcare

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Abstract

The purpose of this study is to explore the user’s perspective in evaluating e-health services, and to present evaluation criteria that influence user’s utilization and satisfaction of e-health services. The evaluation criteria are based on two lines of studies relating to the behaviour of users of new products or services and on broad examining and critical analysis of the existing evaluations initiatives in e-health context. The evaluation criteria can serve as part of an e-health evaluation framework, and also to provide useful tools to allow the development of successful e-health initiatives by assisting the healthcare organisation to address areas that require further attention.

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Towards an Evaluation Framework for E-health Services: Evaluating Criteria from Users Perspective

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