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Trust Multidimensionality
Abstract
Trust always exists in any form of personal relationship (Deutsch, 1958; Gambetta, 1988) and it is a basic concept to describe social interactions (Rotter, 1967) and ways to act, including organizational behavior (Couch & Jones, 1997; McEvily, Perrone, & Zaheer, 2003). Trust favors the creation and maintenance of competitive advantages (Jarillo, 1988; Barney & Hansen, 1994; Bibb & Kourdi, 2007) and it has become a precondition for a better performance and competitive success in the new business environment (Bradach & Eccles, 1989; Ring & Van de Ven, 1992; Sako, 1998; Kramer & Tyler, 1996; Kramer, 1999). Considering the impact of information technology (IT) on society and business, the consolidation of knowledge as the main source of competitiveness, the fact that frontiers among firms, and among people and firms, are becoming blurred, and the growing sharing of sensible information in computer mediated relationships, trust will become a must in the electronic human resources management (e-HRM) field.
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