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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Two-Way Interaction Feature of Social Media Tools: The Twitter Example

Two-Way Interaction Feature of Social Media Tools: The Twitter Example
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Author(s): Ilgar Seyidov (Atilim University, Turkey)
Copyright: 2023
Pages: 16
Source title: Research Anthology on Social Media's Influence on Government, Politics, and Social Movements
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-6684-7472-3.ch024


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The internet and development of information technologies brought about the emergence of digital communication tools. In this vein, social media have become a phenomenon in terms of creating informative, interactive, and participatory platforms for the individuals. The social media tools have become prominent not only for public relations or communications experts, but also for politicians, scholars, groups, brands, organizations, etc. One of the effective social media tools is Twitter, which has been focus of political communication research due to its tendency of creating discussion platform that allows the users to involve in and interact with each other. This study focused on how Twitter creates the two-way interaction for the users and what the main components of this interaction are. In addition, the contribution of Twitter to organizational promotion was also another concern of the study. In this context, the research focuses on both inter-organizational and individual levels. Multiple case study technique was used as research technique. Five different cases were analyzed.

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