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Understanding the Benefits and Impact of Communities of Practice
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Author(s): Michael A. Fontaine (IBM Institute for Business Value, USA)and David R. Millen (IBM Research Collaborative User Experience Group, USA)
Copyright: 2004
Pages: 13
Source title:
Knowledge Networks: Innovation Through Communities of Practice
Source Author(s)/Editor(s): Paul Hildreth (Independent Knowledge Management Consultant, UK)and Chris Kimble (University of York, United Kingdom)
DOI: 10.4018/978-1-59140-200-8.ch001
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Abstract
Organizations are increasingly providing Communities of Practice with resources to improve the exchange and flow of knowledge and information. However, as with any other significant investment, managers are naturally interested in, and are frequently called upon to justify, the impact that these communities have on individual performance, overall productivity and the bottom line. In this chapter, we present the results of work with thirteen Communities of Practice, focusing on how managers can collect community benefits via serious anecdotes and measure the impact that communities have on time use in knowledge work activities and on individual, community and organizational benefits.
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