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Users Behavioral Intention Towards eGovernment in an African Developing Country
Abstract
Ever since international emergence of the internet, huge amounts of money have been invested in e-government globally. Nevertheless, many African countries have recorded unsuccessful e-government initiatives. Optimal results are not exclusively dependent on technological innovation but also on a combination of technologies and active participation of citizens. There is a plethora of qualitative discussions on e-government with inadequate substantial quantitative study on the influence of trust on the adoption of e-government services in African developing economies. The unified theory of acceptance and use of technology (UTAUT) and the web trust model was integrated to investigate citizens' intention to use e-government services. Data relating to the constructs were collected from 310 respondents that participated in this study. Performance expectancy, effort expectation, facilitating conditions, and trusting belief emerged as significant determinants of intention to use e-government services. Lastly, practical implications of the results are reported with discussion for further studies.
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