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Using IM to Improve E-Collaboration in Organizations
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Author(s): Xin Luo (Virginia State University, USA)and Qinyu Liao (University of Texas at Brownsville and Texas Southmost College, USA)
Copyright: 2008
Pages: 6
Source title:
Encyclopedia of E-Collaboration
Source Author(s)/Editor(s): Ned Kock (Texas A&M International University, USA)
DOI: 10.4018/978-1-59904-000-4.ch103
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Abstract
Broadly defined as electronic technologies that enable collaboration among individuals engaged in a common task (Kock, 2005b), electronic collaboration (e-collaboration) is now viewed as a new strategic weapon for organizations to fundamentally improve the traditional business relationships and quality of business processes. Since the emergence of innovative information technologies including e-mail, teleconferencing, videoconferencing, and most recently, instant messaging (IM), the importance of e-collaboration has risen as organizations have made the shift from personal computing to interpersonal or collaborative computing that may more effectively and efficiently leverage their business resources for decision-making. Prior literature suggests that the utilization of e-collaboration technologies can avail organizations of facilitating business-to-business interactions and thereby more quickly and easily solving business problems that are in need of integrative operations and smooth information distribution and sharing amid different inter and intra organizational constituents (Johnson & Whang, 2002; Kock, 1999, 2005b; Kock & Hantula, 2005).
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