Virtual Assistants for E-Government Interaction

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Author(s): Rodrigo Sandoval-Almazán (Autonomous University of the State of Mexico, Mexico)and Mario Arturo GutiérrezAlonso (Tecnológico de Monterrey Campus Morelia, Mexico)
Copyright: 2009
Pages: 12
Source title: Social and Political Implications of Data Mining: Knowledge Management in E-Government
Source Author(s)/Editor(s): Hakikur Rahman (University of Minho, Portugal)
DOI: 10.4018/978-1-60566-230-5.ch015

Keywords: Data Mining / Electronic Government / Information Science Reference / Library & Information Science

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Abstract

The objective of this chapter is to provide an example of a user-friendly interface for knowledge management and information retrieval, through the use of virtual assistants in E-government applications. The chapter is going to provide a short state of the art on virtual assistants technology, highlighting the knowledge management aspects. Two case studies: the Mexican state of Guanajuato, and the Federal Government Citizen’s Web Page will be presented and discussed. These case studies provide new insights into access methods, interfaces and ways to query and present information in e-government applications.

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