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Will Laboratory Test Results be Valid in Mobile Contexts?
Abstract
The phenomena a usability test in the field reveals are different from those uncovered in a classical usability test conducted in a laboratory setting. Comparison studies show that these findings are more related to the user experience and user behaviour than usability and user interaction with the device. Testing in the field is a necessary part of the product development cycle, but the question is what and how to test. Duplicating a laboratory usability test method in the field may not make sense in many cases because the required extra effort does not result in comparable added value, as far as understanding user interaction. Studying user behaviour, on the other hand, requires a less controlled test setting.
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