Workforce Assessment in the Jordanian ICT Industry

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Author(s): Salem Al-Agtash (Yarmouk University, Jordan)
Copyright: 2013
Pages: 19
Source title: Integrations of Technology Utilization and Social Dynamics in Organizations
Source Author(s)/Editor(s): B. Dawn Medlin (Appalachian State University, USA)
DOI: 10.4018/978-1-4666-1948-7.ch001

Keywords: Human Aspects of Technology / Information Science Reference / Social Sciences & Humanities

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Abstract

This paper provides an assessment of workforce need in the Jordanian ICT industry. The results have shown that there is a growing workforce gap in the ICT sector. The technical skills of graduates are not satisfactory, and there is an increasing demand for skilled graduates. In addition to the technical skills required, communication skills, creative thinking, and English language skills were seen as important “soft skill elements” across all job categories and are missing in the current ICT workforce. The skills and competencies identified in this study can be used to motivate a design of an effective, flexible and relevant ICT program that can contribute to building a skillful workforce focusing on specialized and hands-on practices in ICT domains.

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