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Journal Article	Bill of Services (BOS): A Managing Tool for Service Organizations Gad Vitner (2015). International Journal of Information Systems in the Service Sector 19 pages.
Journal Article	Developing Service Operations Strategy for Optimal Delivery of Long-Term Service Agreements Using an Integrated Risk Framework Aparna Gupta, Chaipat Lawsirirat (2013). International Journal of Information Systems in the Service Sector 35 pages.
Book Chapter	Bill of Services (BOS): A Managing Tool for Service Organizations Gad Vitner (2018). Operations and Service Management: Concepts, Methodologies, Tools, and Applications 21 pages.
Journal Article	Service Management of Special Care Units: Lessons Learned in Manufacturing Gad Vitner, Shirly Bar-Lev, Erez Nadir, Michael Feldman, Shmuel Yurman (2011). International Journal of Information Systems in the Service Sector 13 pages.
Journal Article	Peer-to-Peer Service Quality in Virtual Communities Aku Valtakoski, Juhana Peltonen, Mikko O. J. Laine (2011). International Journal of Virtual Communities and Social Networking 10 pages.
Book Chapter	Enhancing Customer Service Operations in E-Business: The Emotional Dimension David Barnes, Matthew Hinton, Suzanne Mieczkowska (2008). Electronic Commerce: Concepts, Methodologies, Tools, and Applications 14 pages.
Book Chapter	Advance Information Sharing in Supply Chains Qiannong Gu, Xiuli He, Satyajit Saravane (2014). Encyclopedia of Business Analytics and Optimization 11 pages.
Book Chapter	Building and Managing Modern E-Services J. Hamilton (2007). E-Supply Chain Technologies and Management 26 pages.
Book Chapter	Managing Online Computer Labs Lee Chao (2008). Strategies and Technologies for Developing Online Computer Labs for Technology-Based Courses 30 pages.
Journal Article	The Architecture of Service Systems as the Framework for the Definition of Service Science Scope Andrew Targowski (2009). International Journal of Information Systems in the Service Sector 24 pages.
Journal Article	Enhancing Customer Service Operations in E-Business: The Emotional Dimension David Barnes, R. Halloway (2005). Journal of Electronic Commerce in Organizations 16 pages.
Journal Article	Service Science, Quo Vadis? Peter Géczy, Noriaki Izumi, Kôiti Hasida (2010). International Journal of Service Science, Management, Engineering, and Technology 16 pages.
Book Chapter	Co-Creation and Healthcare Operations Management Paul Lillrank (2017). Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry 15 pages.
Journal Article	A Model Curriculum for Undergraduate Program in IT SSME Amer Al-Badarneh, James Spohrer, Basheer Al-Duwairi (2013). International Journal of Service Science, Management, Engineering, and Technology 18 pages.
Book Chapter	Building and Managing Modern E-Services John Hamilton (2009). Electronic Business: Concepts, Methodologies, Tools, and Applications 26 pages.
Book Chapter	Peer-to-Peer Service Quality in Virtual Communities Aku Valtakoski, Juhana Peltonen, Mikko O. J. Laine (2013). Studies in Virtual Communities, Blogs, and Modern Social Networking: Measurements, Analysis, and Investigations 11 pages.
Journal Article	A Multidisciplinary Survey on Service Nikolaos Loutas, Konstantinos Tarabanis, Vassilios Peristeras (2012). International Journal of Service Science, Management, Engineering, and Technology 25 pages.
Book Chapter	A General Introduction and Overview of Supply Chain Finance Haoran Yue, Jingwen Xu, Jingmai Wang, Dilang Wu, Baozhuang Niu (2019). Green Finance for Sustainable Global Growth 29 pages.
Book Chapter	Managing Online Customer Service Operations David Barnes, Matthew Hinton (2007). Utilizing and Managing Commerce and Services Online 19 pages.
Journal Article	Demand Biorhythm Estimation for Setting Service Capacity Yuval Cohen, Shai Rozenes (2018). International Journal of Information Systems and Social Change 15 pages.
Book Chapter	Service Science, Quo Vadis? Peter Géczy, Noriaki Izumi, Kôiti Hasida (2012). Technological Applications and Advancements in Service Science, Management, and Engineering 17 pages.
Book Chapter	Service Management of Special Care Units: Lessons Learned in Manufacturing Gad Vitner, Shirly Bar-Lev, Erez Nadir, Michael Feldman, Shmuel Yurman (2013). Implementation and Integration of Information Systems in the Service Sector 13 pages.
Book Chapter	Quantitative Models in Supply Chain Management Esmaeel Moradi, Mohammad Reza Ghezel Arsalan, Ali Naimi Sadigh, Hamed Fallah Roshan Ghalb (2012). Supply Chain Sustainability and Raw Material Management: Concepts and Processes 28 pages.
Book Chapter	Services and Service Management Balázs Heidrich, Gábor Réthi (2012). Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods 36 pages.
Journal Article	Using System Dynamics to Analyze Customer Experience Design Yen-Hao Hsieh, Soe-Tsyr Yuan (2010). International Journal of Service Science, Management, Engineering, and Technology 16 pages.

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