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Infosys Technologies, Limited
Author(s): Nikhil Mehta (Auburn University, USA)and Anju Mehta (Auburn University, USA)
Copyright: 2005
Pages: 26
EISBN13: 9781599044484
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Abstract
Despite the emergence of knowledge management (KM) as a critical success factor, few organizations have successfully orchestrated the implementation of a KM initiative. This chapter highlights the implementation efforts of one such firm — Infosys Technologies, Limited. In this case, we discuss how KM emerged as a strategic requirement of the firm, and various capabilities the firm had to develop to fulfill this requirement. In other words, we discuss KM implementation as a confluence of multiple initiatives. We hope that by presenting this idea through the use of a case study we will assist readers to understand the intricate relationships between different facets of KM implementation.
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