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Mobbing in Tourism Industry: The Case of Tourist Guides
Author(s): Ramazan Eren (Akdeniz University, Turkey)and Oguz Nebioglu (Alanya Alaaddin Keykubat University, Turkey)
Copyright: 2020
Pages: 17
EISBN13: 9781799868330
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Abstract
Mobbing in workplace damages businesses in many ways and negatively affects organizational culture, business relationships, the quality of work tasks, and the quality of life of employees at the organization. In the tourism industry particularly and in the service industry in general, employees' nice behaviors to the customers play a significant role at the value-added part of the product. One of the important factors that will affect the quality of the service that visitors experience in a destination is the tourist guides. While the tourist guides are service providers, the satisfaction of the tourist guides with the working conditions is very important for the destinations and businesses in terms of image and profitability. This study examines the mobbing behaviors that tourist guides encounter in their work environments. Through the interviews with the tourist guides, it is aimed to determine the mobbing behaviors and resources that the tourist guides encounter in their complex and unusual working environments.
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