The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
Reinventing Business Processes through Automation: A Case Study
Author(s): David Paper (Utah State University, USA)
Copyright: 1999
Pages: 11
EISBN13: 9781599043685
View Free PDF
Abstract
Although numerous firms have experimented with business process reengineering (BPR), many have achieved less than dramatic results (Davenport, 1993; Hammer and Champy, 1993; Kotter, 1995). To explore possible reasons for BPR underachievement, an in-depth case study was undertaken. The case focuses on events surrounding the redesign of a fundamental business process (Personal Lines Insurance) at Safeco Corporation. Redesign is led by the Information Systems and Services (ISS) department as they are in charge of the Personal Lines Systems (PLS) that support the business. Analysis of the interviews provides a detailed description of the project and uncovers possible reasons for failure of the reengineering effort.
Related Content
|
Nancy P. Gallavan.
© 2011.
22 pages.
|
|
Wafi Al-Karaghouli, Ahmed Al Azri, Zahran Al Salti.
© 2013.
34 pages.
|
|
Denise Margaret S. Matias.
© 2013.
25 pages.
|
|
Susan Vajoczki, Susan Watt.
© 2013.
14 pages.
|
|
Lilly Lu.
© 2013.
32 pages.
|
|
|