Social Media (Web 2.0) and Crisis Information: Case Study Gaza 2008-09

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Author(s): Miranda Dandoulaki (National Centre of Public Administration and Local Government, Greece)and Matina Halkia (European Commission, Joint Research Centre, Italy)
Copyright: 2010
Pages: 21
Source title: Advanced ICTs for Disaster Management and Threat Detection: Collaborative and Distributed Frameworks
Source Author(s)/Editor(s): Eleana Asimakopoulou (Loughborough University, UK)and Nik Bessis (University of Bedfordshire, UK)
DOI: 10.4018/978-1-61520-987-3.ch010

Keywords: Business Science Reference / Crisis Response and Management / Emergency & Disaster Management / Government & Law

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Abstract

Social media technologies such as blogs, social networking sites, microblogs, instant messaging, wikis, widgets, social bookmarking, image/video sharing, virtual worlds, and internet forums, have been identified to have played a role in crises. This chapter examines how social media technologies interact with formal and informal crises communication and information management. We first review the background and history of social media (Web 2.0) in crisis contexts. We then focus on the use of social media in the recent Gaza humanitarian crisis (12.2008-1.2009) in an effort to detect signs of a paradigm shift in crisis information management. Finally, we point to directions in the future development of collaborative intelligence systems for crisis management.

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Social Media (Web 2.0) and Crisis Information: Case Study Gaza 2008-09

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