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The Use of Social Media by Local Governments: Benefits, Challenges, and Recent Experiences
Abstract
This chapter describes how social media, if correctly used, can enhance cultural, political, economic and social engagement. They also represent key communication tools for administrators to highlight the principles of openness, transparency, and to promote civic engagement. Nowadays, local governments have launched social media strategies. After reviewing necessary categories such as E-Government and E-Democracy, this chapter explores in what ways the use of Information and Communication Technologies (ICTs) can benefit governance, and foster transparency, participation. The chapter describes contemporary setbacks and challenges officials at the local level which have been encountered in the implementation and development of social media. Finally, it offers an empirical approach of the utilization of ICTs by the Office of the Mayor of New York City and, therefore, describes the portal NYC.gov.
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