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A Central Asian View of E-Government Services Adoption: Citizens' Trust and Intention to Use E-Services
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Author(s): Rita Ismailova (Kyrgyz-Turkish Manas University, Kyrgyzstan), Gulshat Muhametjanova (Kyrgyz-Turkish Manas University, Kyrgyzstan)and Bahtiyar Kurambayev (KIMEP University, Kazakhstan)
Copyright: 2018
Pages: 15
Source title:
Innovative Perspectives on Public Administration in the Digital Age
Source Author(s)/Editor(s): Aroon P. Manoharan (University of Massachusetts – Boston, USA)and James McQuiston (Kent State University, USA)
DOI: 10.4018/978-1-5225-5966-5.ch011
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Abstract
Results of survey from a snowball convenient sample of Kyrgyz respondents (N = 216) showed that employees of private sector are more likely to use government websites than those of government employees themselves and level of knowledge about security issues directly related to intention to use of Kyrgyz government websites. Specifically, higher level of knowledge about security issues leads less likely to use government websites. Factors such as ease of use and usefulness, relative advantage of using web sites, and compatibility with respondents' lifestyle have also great impact on intention to use government web sites. Image, given by using internet technologies to communicate with government also has a direct relation on people's intention. The findings also suggest about the gender role in if and under circumstances men and women tend to use government websites. The findings are explained via the investigation of diffusion of innovation model and technology acceptance model in relation to use of government websites in the context of Kyrgyz Republic.
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