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Accessibility in E-Government
Abstract
Electronic government (e-government) resources and websites are a crucial interface for many citizens; yet, accessibility is an often-overlooked attribute when designing such tools. Poorly designed sites can seriously hinder and cause detrimental effects for users relying on these services. How content is presented and delivered on the web makes an impact on how effective and helpful it is, even more so for users with disabilities. This chapter begins with the standards of digital government content presentation and follows up with a look at the compliance rate, current challenges, and possible avenues of future delivery methods. Discussion includes a look at Section 508 and possible update measures to incorporate new devices. This chapter will explore the current drawbacks of automated compliance and accessibility management and provide perspective on what improvements need to be made to foster proper e-government design.
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